Open-Ended Response Analysis

The price of the service was higher than I was expecting to pay.

The issue was not repaired.

Always get my oil changed at the same place for years.

I prefer to have my car serviced at the dealer because they give me competitive prices and a loaner car as well.

I was out of state - or I would have returned to Tire Choice!

I got an oil change. Within 1 month the oil light came on and started leaking oil. When I returned to the shop; I was told we no longer do oil changes or any of the work that your car needs due to oil leak. I went to another shop and they showed me some pink stuff that this shop used on my car doing that oil change. I ended up having to pay thousands of dollars to get new oil pan and fix damages from the oil leak. I will never return to that shop again and will encourage others not to go there due to the shady practices/people there.

Just a little pricey and wait time

He sold me 3 tires and two days later one burst on the highway and they wouldn’t accommodate me and the other one had a huge bubble in it

The service is great, just not needed the service yet.

Price

Went to dealership instead

I’m going through a hardship.

I was satisfied I would go again.

Nothing

Location I don’t live in the state

The technicians removed two of our tires to look for leaks. when they did this, they damaged the beads and tried to seal it with bead sealer, which did not work and looked terrible. They techs or the manager didn't even notify us they had a problem and sent my wife back out on the road with tires that could have possibly blown and caused her to have an accident. The tires had to be replaced. I called corporate and made a claim and I was told I still had to pay for the replacement tires. They required me to use my roadside hazard warranty. These were new tires and I had to spend over $200 to replace them. This damage was the fault of the company; everyone knew it and would not take care of the problem.

I found better deals at Discount Tire

My car required a recall, had to take it to the Ford dealer. I don't drive my car often, will be scheduling an oil change soon with Tire Choice.

Being told a product they replaced wasn't the issue, when in fact it was. The bolts were not tightened after the job, almost causing my passenger tire to come off. Had it fixed for free at another shop because they put the safety of myself and child before money.

My brakes

My car leaked oil after I got an oil change here. I returned and they fixed it, but it just wasn’t a great experience.

I went in for a tire rotation and balance. They bounced the tires fine, but they didn’t rotate the back tires to the front front to the back. It was a simple tire rotation. I marked the rims and when I was getting ready to leave, I realized that it was not done. I can explain more later.

Out of my area. moved

The service requested was not performed, and then my car was returned as if it was. Time to not perform the service was to long.

They never have an answer just drop your car off even for an oil change with an appointment you can't wait

Just couldn’t get an appointment I could go to

I was only coming to Tire Choice for tires not regular maintenance. I have a prepaid plan for the life of my car

Rotors needed replacing in both vehicles when supposedly brakes were being checked at every oil change. And I was expected to pay for them.

There is no tire choice in texas.

Regular service that I have done at the dealer

I haven’t needed a new tire. An employee also tried to replace the wrong tire, after being told several times what my maintenance person sent me in for.

Did not need to change oil. Also switched apartments which is farther away.

The price

cheaper at other locations

The wait time.

Pricing

just haven't gotten around to it.

Bad prior experience

My boyfriend brought his Kia there and the Marshall Rd Tirechoice is fixed the wrong part that was not leaking oil making the oil come out faster down below. He called and wrote a letter to the Main office and they never got back with him to settle the issue.

I did return i just had you guys put a serpentine belt on it

Had to take to a DMV certified location for repairs for passing smog check

office moved, used to be closer to work

Team members didn't seem knowledgeable, and I felt as if they were just trying to sell me things.

Price of service, and online reviews saying service had declined under new management

They. Had my ready for one hour and didn't tell me I was in the office waiting. When I talked to him about it he was super rude. Saying he has no Cristal ball. Never more

Price

Don’t need service at the moment.

Prices being equivalent to taking it to dealer

I haven't needed more tires - I needed work done at a mini cooper dealership. Engine mount broke.

Due to when I picked my truck up it was after hours due to my work schedule I had to drive home with little to no brakes after spending over 2000$ I couldn’t believe that they would do it right the second time if they couldn’t do it the first time

Didn’t accept warranty claim

Better price/deal on oil change (only service needed since) elsewhere.

On my initial visit I was told the fee for the diagnosis would be deducted from the service fee if I got the necessary repairs there, but it was not. I noticed this right after payment when looking at the receipt that I was not shown prior and addressed it with the manager there. On my next visit a month later the fee had still not been removed or added as any type of service credit and I was informed that manager moved to the St Rose location and was told that I should contact him there. No one saught to make this right. I even filed a dispute with the card company(I was approved for a SunAuto card and that dispute was denied. Also on that secondary visit I was told I needed repairs and a flood flush that another shop showed proof that I did not need by showing me the test strip used to check for this. I refuse to ever go back to Sun Auto because of this experience of unsavory business practices. Hopefully that extra 200 for that initial service is worth losing possible thousands in future patronage.

Found a place that offered the same oil change service for cheaper, also I moved farther away

I tried to schedule an appointment and was unable to. I tried to schedule online and it wouldn't go through so then we even drove by the location and it was closed. It almost appeared as if it was out of business but then I noticed weeks later that it was open when I drove by one day. I'm not sure what happened there but it made me feel like I needed to find a new place to service my vehicle.

I came in for a tire rotation and you guys broke my TPI sensor. I notified the front desk and they never fixed it & ignored my request for a replacement.

Work performed without approval

Convenience and cost.

Prices

I own an EV now and I also don’t work next door anymore

Tires were still out of balance after

They stop doing Vehicle State inspections

There are no Tire Choice locations near us.

Price too high

Found a mechanic closer to home that also specializes in diesel engines

I went to tire choice for work on my tires and have not needed any further work on my tires.

When the oil needed to be changed, I took it to the nearest place (out of town)

Car running great

Honestly, I can't afford much at the moment.

Price

When my tire was changed on all 4 of my tires where changed my tire pressure light wasn’t on then I had to come back cause it came on and I was told that all the tire pressure was going to be changed and it was going to cost $400.00 when you guys did something for this to happen

Services performed were not done correctly therefore, needed same/more services to performed less than 2-3 weeks later

Nothing

I am able to do most maintenance myself.

I did not feel a could trust their recommendations regarding repairs.

Too far, unclear if the value is there

Good deal for oil change elsewhere

I asked them to check my front driver tire because it was leaking down very slowly and to rotate my tires when they changed my oil. They said they rotated tires and did not find a leak. 2 weeks later my front driver tire was low again. So they did not rotate the tires like they told me they did so why should I believe they changed the oil like they told me and charged me for. Lost trust in them.

Dishonesty on part of either the tech or owner. Said it was time for a tune-up of $600. I said I'd have to think about it first. I left and not long afterward the car started rpm gauge started fluctuating. I took it to another car repairman and found out the sensor connection was lying on the engine not plugged in. The repairman said it had to be unplugged. Once it was plugged back in, my problem disappeared and so did my business to this company!

The store is a complete mess. I waited so long for my car when I had an appointment scheduled. One employee walking around in house shoes with all his kids there. It seems there friends hang out there.

I’m not understanding why I’m getting this. I have only used Tire Choice for the last 15 years. I never bring my car anywhere else. I just bought my daughter four new tires last week at Tire Choice.

The service I paid for was shotty. Bolts to the stabilizer arm were not reinstalled and somehow missed during the four-wheel alignment. It took two weeks of complaining before I took it to another mechanic.

I moved

Go there for tires. Haven't needed any yet

Out of work

They put the wrong tires on my car

I purchased tires from Sams Club due to the cost was cheaper and they included 5 year road hazard and lifetime rotation.

You guy didn't fix it correctly. The control are was coming off.

Pricing

The sales associate was not knowledgeable in what he was selling and provided contradictory information

I was out of town

Charging me over $100 for an oil change. I asked for the normal oil and they put in the expensive stuff. When I went to pick it up they said they put in the expensive stuff and they made me wait forever.

Nothing

no reason

Cost/ turnover of workers

Didn't like the manager. Poor customer service skills. He should have been working in a warehouse where he didn't have to communicate with the public. Wish I could remember his name.

service not needed

dealership service

Bad customer service

did not get a coupon for service

Very rude. Did not give a shit of what I needed to get done.

Cost

Didn't need any more work done

My appointment made online was not found at the store once I arrived.

Wait time too long & overpriced. Scheduling appointment was useless.

location

I called your Monroe Ave shop and apparently connected with a call center. I was given a quick appointment as requested. When I arrived at Tire Center on Monroe I was told that the call center "doesn't know what they are doing" and no time or parts were available (headlight). I was pissed off and told him they lost a customer

The service could not be done. No employees were working.

N/a

Did return and was satisfied

They wouldn't honor a coupon that was good and has not expired

Price little high

Price

Attitude of manager

Pricing was high.

Price to high

Negative energy upon requesting a repair of a tire

see below

I found better deals and they get the job dome faster.

I moved to NC and the closest shop affiliated with the same parent company is too far away.

I moved to Virginia and found a independent shop there to meet my needs.

I was sold a tire sensor that was faulty and never worked. I later learned you cant replace just one that they are like Christmas lights when one goes they all go. So 154$ down the drain

Free service from dealer

Price

The work was WAY too expensive and they quoted me on work that did t need to be done. My brothers a mechanic and checked the pictues

Price

I made an appointment and fully intended to return and the appointment was confirmed by email, but when i got there at the time of appointment the business was closed with no explanation . Waited 15 minutes until after posted opening hours and nobody ever came so i went elsewhere

I go to my dealer

Price and convenience

I moved far far away!

Taking to long to finish my car with a morning appointment

I requested a certain year tire and was promised I would get it but that did not happen. The technician also tried to sell me on a service stating I had to have it when in fact I didn't. They tried to scare me into getting it when I turned them down. Will not return because of this.

Haven’t done a change since

I went to a different tire company who had better deal on tires.

Tire Choice was not convenient and I didn't think they could handle the kind of repairs I needed

The new manager was very rude, I had an appointment set and upon arrival was told that the services I needed it and had set the appointment for could not be performed. He could not give me a reasonable explanation as to why, and it was the normal Services. I had always gotten over the years from Tire Choice so I decided to take my business elsewhere.

Closer locations have closed

I have typically only used Tire Choice for tires. I have used other places for routine maintenance like oil changes.

The staff changed. The young lady that worked there was so helpful.

Distance from home

I moved away from the Tire Choice I previously lived near.

I was a long time customer and bought several sets of tires for both my personal vehicles and my company truck. I had a puncture on a tire that I purchased 4000 miles earlier and and I bought the road warranty coverage. When I went to have repaired they informed me the tire needed to be replaced, the cost of the replacement was almost what I paid for the tire originally, I then asked the sales representative if there were any deal on 4 new tires, he just blew me off with a no deals. I felt like as a loyal customer I was totally disrespected and he just didn’t care about trying to find a solution. I haven’t been back since.

Closer auto shop

Only the wait time

I received a really good deal from the dealer for service

Cost

I paid for a front end alignment. I did not receive a front end alignment. I brought it back several times and the issue was not corrected, then I was sent to several different persons at corporate for a refund which I was told I would get- but never received.

I returned for replacement of parts bought on a lifetime replacement warranty and was told that the company has never had a lifetime replacement on parts ... by the same man that convinced me to buy those parts under a lifetime replacement warranty!

Not convenient

At the time, I couldn't afford the repairs

You do tires and that’s all I would go to you for. I need a quick lube place for other service or a real dealer for big stuff

Just haven’t had time

Took to dealership

Price

I haven't needed tires yet.

Convenience

Laziness, I still need to get my car brought in

I moved to another state.

Only an oil change has been performed and I had a coupon for a different business at that time

I came back?

nothing

Failure to do an alignment.

Price

I found cheaper services

I have another shop that I typically use for repair.

Not transparent pricing. Store manager said will offer a great deal on Honda Crv's oil change. Came out to be over 100usd. charged for a special filter fee, never heard of Honda having a special filter. It is not a Euro car.

I went to my regular mechanic

Proving with Tire choice is a bit too high

Well I don't know where to start maybe it's from making an appointment online to arriving to tire choice location just be told that I do not have an appointment and then from there you don't have the tires that I need and you put a different tire on instead of two I paid $250 for one tire I needed to not just one I can go on but I'll stop there.

Price + didn’t get the same great deals as former owners

I was not sure if Tire Choice could perform the service that was needed

I went for a tire replacement and it ended up with an hour long inspection and an estimate for $800

Moved.

Better deals elsewhere

Service took an extended period of time and wasnt performed in timeframe that I was given. Others were completed before mine.

I had a coupon for my local Toyota dealership, so I went there.

Price

moved, and no availability of tire choice near me, even since the last time I visited. unsure if tire choice can handle the type of repair needed. expected price to be more expensive than the mechanic I used after visiting tire choice

I plan to return,great staff, super friendly. Just waiting for finances to be right.

Had appointment and still didn't get started for 30 minutes.

My vehicle is fine

They didn’t even do an oil change

Price was different than advertised.

Nothing. All good

I moved away

I haven’t gotten the new repairs yet

I haven’t had a need for what’s offered at Tire Choice.

I moved.

went to Tirechoice because i had a Groupon

Poor service quality

Location

OK

Price of Battery was $50+ higher than other supplier

To be honest, I got oil change closer to my residence and did not have time to come to tire choice.

Oil was not fully synthetic and changed again at dealer

I live 1,300 miles away.

Can't afford it

Will return, vehicle needed to go to dealer for update

No incident nor event required to return since the last visit.

Moved away

Cheaper at other locations

scheduling was to far at

Price

I have no come back because my vehicle has been fine

The new tire exploded on the highway

Was out of town

The need to take it to the dealership due to VW newer vehicles needing to be programmed.

I simply relocated

Price

I did not feel valued. I was simply a number.

I feel I was overcharged for services.

The price of an oil change went up at my tire choice

I don't feel like the work was done with quality. Also said I needed more work, but got another opinion and it was not needed. Went to the dealership after and they had to torque the shocks struts because they were not torqued to the right spec

The manager was really demeaning towards his workers, he acted like they were all dumb and he was so smart. Old guy with beard

haven’t made time to come back yet.

The other place has more offers, free drinks, and clean bathrooms

Moved areas and other options were cheaper

It was just most affordable elsewhere buying used tires.

I will return

The tires I wanted were not obtainable through tire choice.

I cant remember. My son in law recommended your company

My tire popped

No need

I only go for tire service, and haven’t needed any

Overcharged by service manager.

I had a discount for Sparks Toyota, so I went there.

Damaged wheels and a tire that cannot hold a balance

No money

Was listed that they had hours on Sunday and made an online appointment only to have it canceled and notified that they are not open that day

A little expensive but good service

I went to my regular mechanic for service.

Going to car dealership

Price

Too far from home

No coupons

I use Tire Choice for tires. I have 4 vehicles. For one vehicle you didn't carry the tires we wanted so ordered them through Costxo.

Highly unknowledgeable technicians.

Toi high price.

The price and the reviews online

The staff were not friendly, over charged me, and did not do the vehicle inspection that came with my oil change. I felt frustrated and voiced that to them but they were not friendly and not helpful

They tried to tell me a part that had recently been replace was bad and needed replacing.

I went there because it would have been much longer to wait for my dealership rotate my tires. Since then, I’ve been more proactive about setting appointments earlier.

Unless it’s for an oil change, I always leave there with the feeling I might have been overcharged. Like somehow they got me to spend more money than I had to…that I don’t have.

The parts needed to service my car were not in stock and had to be ordered. The dealership was able to get the parts that same day.

I had a Groupon but still got charged

Neglect of needed work

The other place was closer to my house.

Had a deal at another shop

Condescending front desk personnel, unfriendly and rude

Don’t need the service again. Just needed an oil change.

Price

I made an appointment and when I got to the location they said they were too busy and that I would have to reschedule the appointment with NO apology.

Overcharged and not acknowledged in a professional way. I was charged for 4 of an item, when I only got 2. The difference was about $60 when I called about it, they said it would be checked on, and someone would call me back. 3 days later I call to check, and was told it was fixed. How would I even know this? And BTW, it was the service manager who made the mistake and he never acknowledged it, or apologized! Not acceptable. Service receipts should be double checked!

Nothing 10/10 service

manager claimed I needed new tires when I was there just for an oil change. He said I failed the quarter test. I know I didnt because i checked my tires before I went there. He lost my trust. He was very pushy and in my opinion rude.

They broke a part on my car. While they all talked about it in front of me. And rushed to order the damage part and charged me for it. Previous to me taking my car to tire choice I router my car checked out by a mechanic.

Oil cap was not put back on causing oil to leak out of vehicle. Tires were not rotated but paid for. Requested to get a refund and i was told to bring it back in with very little oil in the vehicle. Oil was all over engine compartment. No compensation for any of these issues.

Did not do the work properly

Do not like the team's lack of care.

Too far

Price

Horrible service, service took too long.

Needed more extensive service

Just the price

Just convience to use another provider

Chose to take the vehicle to a dealership.

I needed routine maintenance and it was covered by the dealer.

Service was good but I utilize other repair shops.

Distance. Tire Choice was the only company who could order the tires I needed. I have not needed tires since then.

The mechanic operated on the wrong side of my vehicle. I had to drive to work for a meeting in N. Charleston from McClellanville. This is an hour long drive. My wheel bearings started acting up and my car was all over the road. This was very scary for me and others trying to drive around me. I had to go to Gerald’s to get it fixed so I wouldn’t kill myself and others on the road. I called the manager and they didn’t even care. I will never return.

Location

I had an emergent problem that I had to have taken care of while at work. I liked the people, but have a regular service station near my home that I use regularly.

Honestly the price was a lot more compared to other repair services nearby

Price

The Manager left the front unattended because he has to make a bank deposit.

Horrible service

Money problems

My front end started making a noise after installation. Tire Choice did not understand, identify or resolve the problem. I'm not sure about Tire Choice performing oil changes and installing parts like headlights. I have had a bad experience with oil filters that are not from the dealership/ OEM related to leaks.

Sales pressure and I don’t feel the vehicle was properly serviced

They could not figure out why my car kept stopping and turning off after having the car for 2 days, but the dealer figured out within an hour (it was a fuse I believe)

recent management changes.

TRUST AND RECOMENDATIONS AND FASTER SERVICE ON OTHER SHOP

Overpriced for quick services.

Front desk staff could not figure out coupon

The person who could work on my brand of cars quit, so they did not have anyone who could service my car.

I might return eventually. In the interim, I found another resource that takes care of automobile.

Alignment was not fixed, they couldn’t find the wrong. It was the gear box. Ford e250.

There was someone new working and it was very chaotic

Your shop stole my spare tire. Stole a B. F. Goodrich tire and swapped it for one of my crappy tires I was getting replaced. You did this before with a different name on the store, years ago.

I purchased 4 tires that were not in stock and paid for them, so that they would be delivered and they could be installed the next day. The next day. The manager says the tires could not be found. They had already charged my card, so I demanded a refund, but that refund almost took 6 weeks. I ended up buying the 4 tires at Dicount Tires and they have been the best tire experience I have had in my 38 years of driving.

customer service was awful

I came in for an oil change and it took two hours before they finished. The next time I scheduled an appointment they had no one there to complete the oil change and said I had to wait an hour for someone to come in. There were multiple issues in the past but kept going because they were a convenient location, but these back to back issues caused me to not want to return.

The location has no staff available to service my vehicle

The oil changes are fast and done right

I really like my local Tire Choice and consider them a good option. The last repair and maintenance events I have been able to address myself without mechanic service.

I moved to a new city and my bf had it serviced at a place he took it

Customer service horrible

nothing happened bad

Price

Other less costly options

I 100% trust Mike the manage there at the location on 9th St and 5th Ave. Unfortunately, when the car needed repairs, it was up in Tallahassee with my college asge son at FSU. Despite that, we still utilized a Tire Choice location in Tallahassee.

cost of service

Manager used very foul language during my visit. It was very rude and inappropriate and my Wife was with me in the waiting area.

I go somewhere else for my oil & filter. I didn’t think Tire Choice did that

Was something that I preferred to be handled by a Ford dealership.

Lack of funds

Cost

The last service, to replace a tire was fine. The service before that I thought I was told only very expensive tires were available.

Bought new tires elsewhere.

ever since Richard left North battlefield store your store has gone downhill and I haven’t been back there since. The store has been very poor run the last time I was there I needed my tires rotated. I marked them and they told me they rotated them and they did not because I had them marked. That’s the last time I ever will do business with your company.

Overall lack of communication

Nothing

Got an alignment done, but my car still pulls slightly to one side.

WHAT NEEDED DONE WAS SOMETHING THAT YOU DO NOT OFFER AS A SERVICE. IT'S NOT AN INDICTMENT OF YOUR COMPANY.

Someone else took my car to be serviced, as I have been having medical issues and am not able to drive

Proximity

Tech did not see honest

Location

Was work covered under warranty at the dealership

I use to work in Tracy and lived there recently moved to modesto

The tires that I was told were good quality didn't last even a year.

Bait and switch, was quoted one price on the phone and told another when I came in.

Terrible customer service at the store desk. Made online appt but denied that upon arrival. Denied warranty. Disputed HQ validation of warranty.

Prices

Just have not had to go there..found a friend who works on cars now

quick oil change was all that was needed

Nothing, there wrere no issues

I needed a new tire.

Sometimes its price. Having different service techs each time is hard to build trust.

The service needed was not a type provided by Tire Choice.

I received a promotion from another shop for the oil change needed

Poor quality of work. This location no longer has experienced mechanics that are able to perform quality, reliable service

Employee at the counter indicated that I needed a service at a cost of $860, that was not true. I will never return to this location.

Availability

Long waiting time. Had to bring my car back because they didn’t rotate the tires and never told me

The service I requested at my last appointment was not completed. I asked for an oil change and tire rotation and, although I made an appointment and the vehicle was there for more than 4 hours, the tire rotation was not done. I was going in a long trip and wanted the tires rotated before I left. I was told that the rotation would be done the next time — this was after the truck was there much of the day.

Stopped receiving maintenance incentives. Constant mgt and employee turnover. Leaving my vehicle interior and exterior oil stained, rims & exterior body scratched / damaged. Scheduling my vehicle while waiting and store not abiding by the appointment and taking longer than allotted time Shop appears to be a mess and often most employees front and shop aren’t customer friendly. I have bought several repair packages and have to prove what i’ve payed for each time I make an appointment/ schedule my vehicle which is beyond frustrating. Lack of appreciation for being a loyal customer for decades The computer system from years ago and now had several discrepancies which thankfully I had copies of my maintenance repair contract. Which initially they did not want to honor due to change of management or ownership whatever was convenient for them

Less desirable quality of service performed for an alignment. Had to wait an extra hour due to service provider coming to the shop after my appointment time

Distance

The time i gotta get it dun you could not fit me in as a ownerq opporater my Window is short & you all not have the time that had to fit me in

They gave me a list of things I needed for my car, which came to a total of $1500. They included a new battery (which I just purchased from NAPA 3 weeks prior), new tires, which were just 2 years old, and several other things. I took my car to the auto parts store immediately after and tested the battery which was in perfect condition and the tires were not even close to needing to be replaced. There was no one else at the store and the nearby auto shop was packed. I suspect the Bay Village Tire Choice is a fraudulent business and people noticed.

Available times

Car was under warranty with dealership.

Warranty with previous company

We moved, and my sister started dating a guy who works on cars as a hobby.

Not applicable

Poor customer service inexperienced techs

Moved out of state . Found a different one closer

High price

rude, employees and not honoring my Groupon coupon says I had to pay more for my oil change.

Location is inconvenient

The staff.

Na

There have been a few. 1) paid $120 to have air conditioner charged, still did not work. 2) Made an appointment two weeks ahead to get my car inspected. When I arrived, they told me they don't do inspections.

Very long wait time

Time constraints

I had to take my vehicle to the dealership and was told the air filter in the car had never been changed and I have had that service supposedly performed at tire choice

The personnel changed and they are not as welcoming as the previous employees

I know they one time acted like they didn't know about emissions exempt for mileage.

Customer service and mechanic know how

You would no longer change my oil and filter on my vehicle with oil and filter I purchased. Because of this snub, I no longer have my vehicle serviced there -,tires, brakes, etc.

It was overpriced compared to competitors, and there was nothing positive that set them apart/made me want to return.

The tire choice closest to me closed permanently.

It would have been nice to been able to schedule online. Every time I called, the lady on the phone was hard to understand.

I have moved about a 35-minute drive away

Price

I needed new tires and had shopped around for the best available deal at the time. I found a great deal for Goodyear tires through a factory-authorized Goodyear tire installer.

Availability

I was recommended using someone else for the specific service I needed.

I was able to replace car battery on my own.

Dealer offered coupon that put overall service cost lower than TireChoice

Warranty repair

Price was comparable to dealership, dealer provides more information

That shop is a mess. The lady they hired for up front is a hot mess and then the guys in the shop told me I needed new tires (the ones I had literally had less than 10k miles on them at the time) and put a screw in the treading to make it seem like it was stuck in the tire. They were losing money and wanted me to spend unnecessary money with them. I will never go back.

Nothing

Great service - Great People - No Issues with that. Have a company that does my oil change for $80 total costs, fully synthetic oil, and they come to me. (Maxi)

the location is not convenient for me.

I returned. Not sure of the question.

The mechanics and manager who had been servicing all of my vehicles were suddenly not there anymore and I wanted to do business with them, not necessarily with Tire Choice, but rather the people that I trusted for 7 years at that location.

The low quality of service. At every turn there was a sale being pushed on me. The shop was dirty and the lobby wasn't much better. The employees in the back were loud and playing while they were supposed to be working.

Tire choice has moved out of the area.

Bad experience.

I got new tires. One tire was returned with a valve stem that was too small. It is impossible to even check the pressure. The manager said it must have come in that way and would not fix the problem. I ended up buying a valve extender just so I can check pressure. Because he refused to fix the problem he created I have chosen to take my vehicle elsewhere.

Price

Walked in, waited, no one came into shop.

I found better deal on oil change, with free tire rotation.

Manager is rude every time. I don’t have to deal with someone with that disposition

I needed a tire fix. The first Tire Choice I went to said they couldn’t do it and the I went to another one and they were rude and then I waited only to find out they were not able to do it either because they did not have the correct plug for the tire

Too busy

The original location I would go to was shut down and the other locations I have gone to had employees that don't seem to be very professional.

Na

I had the feeling they were trying to pull something over on me. That's why I didn't get all the repairs done there

Service not needed yet

The information that I received from an advisor about benefits of my tire purchase

Too high of prices

Price

Nothing negative about Tire Choice just prefer the 2 on 1 experience of a sole proprietor

Price

Quality of work

Too far away

Every time I made an appointment, they ignored the scheduled time. I was put in line behind everyone else. A scheduled oil change took 2 hours while I waited. New tires were not at shop after I dropped off the vehicle which delayed pickup almost 8 hours.

Other location was closer to work.

Distance. I moved

No location near me anymore

A friend had opened a shop of their own and I became their client.

I did the work myself to save money

A technician failed my car for inspection over a small nick in my windshield that met under legal parameters. I was able to get it inspected elsewhere without replacing the windshield. The technician was trying to squeeze thousands for a repair that was not necessary or affordable in this economy.

Location/ was out of town for needed service since coming to Mr. Tire. will definitely come back in future

I scheduled a front end alignment appointment for 8:30am and I was told we can maybe get to this today.

When service centers try to charge me for a dirty air filter change by pulling out a dirty one they have on standby, I do not return. $20 for the part, $50 for the labor of something that take 5 mins at autozone. I know they are trying to take advantage of a woman that may not know better. Try someone else.

Everything was great customer service was excellent but the part i needed to replace was very expensive

I have not needed anything related to tires and to my knowledge, the location I went to does not do oil changes

Distance from service center

Have free oil changes w/dealer

I was completely ignored for ten minutes when I came into the shop. There was somebody at the desk on a computer and he completely and totally ignored me.

I was out of town at the time.

Price

I had a great experience, and would gladly return, however I live out of state and was visiting family at the time. If I am in town again with my car, I would happily return

Price point

I didn't need new tires

Got new tires cheaper at Sam’s club

It wasn't tire related, I didn't think it was an appropriate repair for your shop

It was very expensive.

Location wasn't close

Just found somewhere cheaper

The store provides limited services. Some work they cannot do.

Moved out of state

The coupon was not honored

Distance away from home

Not good sked online

oh, I did return. Just the other day I needed an estimate on my car, and spoke to Bill, who sent me to Scotty at the other garage on 70.

Honestly I just forget about them as an option for repairs

Too pricey

Moved out of the area; otherwise, would use again.

Nothing. It was simply more convenient for me to be serviced at the dealership. When shopping for tires again I will consider Mr. Tire though.

The service manager and technician were dishonest about repairs required. They were instructed to return the vehicle to me and a 2nd trusted service shop verified the repairs were not necessary. Your technician tried to have me replace the oil pan due to a drain plug being rounded off, which is easily fixed.

Horrible made my car worst or didn’t do the job right

Haven’t needed tires

They charged more than the coupon, and they told me something was wrong with the car and that was not true because I took it for a second opinion paid for diagnostic at the actual dealership and nothing was found

Price too high

Prices too high compared to other locations

I purchased the tires from there

Have not needed a major service that I couldn’t do myself

My new place provides detailed breakdowns of the work they do with pictures of each step

Nothing - I just have not had come back yet

I bought my tires at Mr Tire. I don’t get my oil changed there because I like being able to walk in at jiffy lube or Valvoline without an appointment.

I did not need to change my tires since the last service

Having to drop it off to get serviced instead of waiting like I used to be able to do.

The Mr. Tire is now a Mavis- had a bad experience with old regional manager at Mr Tire over brake service.

Distance from home.

Better pricing elsewhere

I moved away and there are no Mr. Tires near me

I went to Mr Tore to purchase tires. I really didn’t know they offered other services

Nothing, it was a tire repair that I had done

opt for dealer service

Timing of when I needed service

Good experience, very helpful just no longer live there

Inconvenience of having to leave car. I live alone, so it's difficult to find rides.

They told me that a headlight change would be $95 and when I asked for the breakdown of the bill, they changed the cost to $45. I know the bulb costs $7, and even with labor (the mechanic told me it’s a 10 min job), that would not have justified the price. They tried to scam me, and the person who did was the manager at the time. I had the same type of lightbulb changed there before (break light for a Honda Fit 2013, for around $40). Awful experience! Will not go back.

I was able to purchase a long term service plan with the dealer that seemed like a good deal

Very poor service.

Service manager was ranting about his personal life and ex wife in the waiting area. It made me uncomfortable.

Iwent into the Old Bridge (Route 9) store looking to buy 4 tires. I had seen a "special" online. When I went in, instead of having the Service Advisor help, it was the cashier that assited me. I told her what I wanted and she quoted me a price $600 more than the "special". When I referenced the online special, she stated she knew nothing about that, in a dismisve tone. I didn't cae for that treatment and stated I was leaving. This must have caught the S.A. attention because he came running out of his office. At that point I was done and left. If he was available to hear the conversation-why wasn't he able to assist me instead of the dedicated cashier? I'm done with Mr. Tire of Old Bridge.

The workers were acting unprofessional and making inappropriate noises in the garage and everyone sitting in the waiting area were all getting as agitated as I was and taking too long to do the services.

Pricing

Took my suv to another location

Don't need tires yet

Not sure if I can depend on the service I receive. I was given the wrong tires which seem to have caused ongoing damage to my vehicle.

Inconsistent

I moved

Being able to access services, several staffing changes at the location I attend, lack of overall confidence in service delivery

Location wasn’t convenient at the time

I have had very good e periences with Mr Tire and have no reason not to return. I have had discounts at other places and had the work done elsewhere.

They cracked my oil pan which led to my car having to be taking to the dealership to be repaired

I will never use Mr Tire or any of your sister companies. The poor service and customer service I received is the kind of thing that should be shouted from the rooftops and passed from generation to generation

The wrong tire was put on my car

Had an appointment for an oil change. Showed up on time. Took 2 hours to get my vehicle back. Customers that came after me with NO appointment for their vehicle back before me. One of the customers that came after me didn't have an appointment bought 4 new tires and had an alignment was done before me. Just to note, all the customers that came after me and were helped before me were white and I'm not. This has happened multiple times at this location. I will never go back there again!

I went to a place that I trust more.

I was passing through town and do not live there.

Customer service was not great.

Difficult to schedule appointment online

The area I live is farther away, I used to work down the road from Mr. Tire now I work remote

They took the wrong tire off to fix the flat. Made up a “fix” they did and then yelled at me when I showed them the bolt still in the other tire. Also tried charging my $1200 for a spring repair that was not needed. I went to my mechanic that day and he said they are perfectly fine.

I had an excellent experience from the most recent visit. There was no issue at all. However, in the past, I had a bad experience at the same store, which was about 2 years ago.(2024) The customer representative's attitude was arrogant and not professional. I received the impression that he was hired right off the street. As a result, I was going to other places for 2 years. I think that Mr. Tire's pricing is pretty competitive and decent. Its location is also convenient for many of us. However, the degree of professionalism of the front desk staff helps us decide whether to go shop at Mr. Tires or not.

most repairs or service were diy

I was waiting about 45 minutes for my car to go into the garage for oil change. When I asked the guy at the register when it would be taken in he said "I dont know" he made no attempt to see when. I canceled and left. I was assuming they were under new ownership and the new employees were not very good.

It wasn't my personal experience, it was my relatives experience. Having to go back multiple times to attempt to solve an issue and continuously charging, wasn't good service. This family member finally went elsewhere and the problem was solved.

I have not had an issue that I could not handle myself. If something I cannot do myself, I will probably return to Mr. Tire. I have had good experiences there.

Final charge was different that discussed up front.

Oil filter

oil leak. Needed it towed somewhere close

I was able to do the maintenance by myself.

Rarely drive. Got tires when we were there.

I had an easier experience with Costco

To much upselling on unnecessary repairs

Using a Honda dealer

Not sure

It was a part that was put back on during the oil change that was not put back on correctly.

Price, convenience, location.

Way too expensive

Haven’t need service yet

The price

Price

Nothing I have three vehicles

I have not needed new tires. I do not trust Mr tire for oil changes

I moved

Distance from closest location compared to other shops

Economic situation

Oil change and mechanic work

Not the first place I think of to fix my car

The wait time was extremely to long and lack of worker.

The location where I was going to on Warren Road in Cockeysville no longer has mechanics, they only do tires now.

I didn't enjoy mr tire.

I needed a more specific service

Convenience of appointment with my schedule.

Felt ripped off and I had to return to have my brakes looked at due to white smoke appearing.

Scheduled an appointment for an oil change & when I returned for another oil change they mentioned the lug nuts were too tight and broke them offf leaving me with an oil pan leak. However they were the ones who serviced it prior & tightened them

Wait times

Decided to go to dealership for service

Price

Things has been still going good so far with my vehicle

They broke a bolt then charged me over $300 for a new one. Also, they overcharged me for the work

The hood latch was broken when they closed it after topping off fluids as a courtesy during tire change. Didn’t know until two days later when my car wouldn’t turn over 5 hours away in a Walmart parking lot, leaving me stranded for almost an hour waiting for family come help pry it open.

It was cheaper at Sam’s Club

My car needed service not provided by Mr.

Not in the area

Financial issues

I needed 4 tires. Made an appointment for early morning. I called several times to inquire if it was ready for pick up. At 4 pm I went to the store and was upset that others had been taken prior and my car was still not ready. Why make an appointment?

Rep tried talking me out of a tire rotation. I also had a hard time getting through on the phone on a previous visit. I was told that they're too busy to answer the phone. The shop was also dirty and unkempt. I lost confidence in the professionalism of the location.

Prices for the task at hand

Fast at getting the car serviced pertty much was in and out.

I have returned they did an amazing job on my vehicle I highly recommend anyone to come to them

Proximity only, otherwise would return when in the area

I would definitely return.

Pricing

Just overall a bad experience. Tried working on the car without my permission and tricked me.

I specifically needed tires, so I went to Mr. Tire.

Better price elsewhere

Didn’t honor my Groupon and was rude

Previous service was due to flat tire in Camden, and Mr. Tire was close by. But I usually use my local mechanic.

Chose another provider

price, distance from home

Customer service

Just think about tires associated with Mr. Tire. I only need an oil change and complete that myself.

Cost

Didn't need it to now.

I felt very satisfied with my last experience with Mr. Tire. However, there is another auto service center closer to my home. So, I chose not to return.

I moved cities and did not have the need to return

I was unable to arrange a ride so I had a mobile mechanic come to my home to do the service.

I have not had the money.

no money

It was great, i get coupons for other place

They did not balance my wheels correctly

We live a bit far from the store we used.

I complete services myself that are within my scope and abilities

I didn’t think you could do the work properly. I would only use you for simple repairs or maintenance

I had the location near me do brake pads and they did not do them properly - had a loud groaning noise that my friend had to correct a month later. Couldn't trust them again for anything but tires.

I wasn't the one paying for the work, so it went where the payee decided.

Coupon from other store

No need

I moved

I went based on the location.

Price

The person helping me was repeatedly berated by another person working there who seemed in a bad mood. The person helping me seemed newer, and did a good job and was very helpful and friendly, but I felt uncomfortable. The other person didn't speak to me directly, just criticized his coworker in front of me.

bad service

I moved further away

Just looking for the best deals, no hard feelings, in this economy people are going to be looking for services in a decent low price

I haven’t needed tires

Don't provide the service I requires

I have decided to do my own repairs when possible to save money

Pricing

Location was less convenient than other options. Other locations seemed more affordable.

Just busy

My car sat there all day and was never serviced. I had an appt in the morning and my car was never touched.

They did a great job on installing my brand new tires and I didn’t have any problems or issue after the fact.

Lack of skilled staff and pricing

the tires seemed higher than i order the last time

nothing

Staff was very nice but tires, we found wire type stuff hanging out of them. Mr Tire said not their issue and to contact manufacturer. Manufacturer said it’s up to the tire place.

I haven’t needed any more tires. I get my oil changed closer to home.

I went to the mr tire when and where I did because it was close to my moms where I was staying at the time. Since then, when my car needed service I was staying in another town and Mr. Tire wasn't as conveniently located. Also the prices there were a little higher.

Used another chosen mechanic

other shop is closer to home

pricing and discounts for particular services.

Car pulled to the right so they did an alignment. They did not recalibrate the steering angle sensor and didn't bother to road test the vehicle and verify their work. Also, the manager constantly complained about the corporate office and call center.

Location

Price

I do not live close to the location anymore.

Normal retail Price and the need to set an appointment (no last minute drive-in option)

I wanted to go to the VW dealer since they specialize in VW repairs

Found a better cost/more convenient location for my needs

Moving cities and complexity of service needed.

Paid for new rotors, and they decided to slander my old rotors down and put them back on my truck. They kept the rotors I paid for

Was not a bad experience and would return! Just haven’t been over on the side of town in a while!

Location less convenient than other service options

Too expensive

I moved out of the county.

Didn't like the way employee was pressuring another customer to have work done on their vehicle,

Nothing acute, but the wait was wuite long and only one other person was at the shop. I had to ask for updtes rather than reeiving any proactively

Haven't needed services that you provide

No available discounts or discounts/coupons were not deep enough.

Was able to find a place that does oil changes cheaper

Good service

They put the wrong grade of oil, plus they did not do the tire roatation as advertised.

Not friendly

I don’t trust the people that work there. They try to get more money from me.

I think the pricing was one and how the battery I replaced ended up not being good

Since I came to Mr. Tire, I am heading this knocking noise when I turn my wheel.

I moved.

The distance from my house and the type of service was routine. I got my oil changed closer to home

Location, time and money

Time and service

Waited around for almost 7 hours for an oil change. I was told it would be 2 hours max. Then charged me almost $150 for just and oil change

FROM RELATIVE

The customer service people on location

The technician tried to sell me a battery that I did not need. When I returned home to call about the warranty, AAA came out immediately, tested it and found no issue with the battery.

They explain i needed all this work to pass inspection which didn’t actually need done. Quoted me 3,000 dollars for thing that my car didnt need to pass inspection.

Poor customer service

Husband is a mechanic

Repair was overpriced when compared to other shops

Costly

I searched for the best available price

Pricing

the price was higher than the price I pay for an Audi

Nothing specifically, but I know another locally owned shop that I am confident in

Very expensive and wait time was a bit excessive

Oil change

Your service manager told me when I had a flat that my tire was flat from the wall of the tire he wanted to charge me about 320dollars for a new tire because he couldn’t fix the flat I went to the Mr.tire and took my car to a tire shop called Dempsey they fixed my flat for 30 dollars I still have the voicemail from your service manager telling me the tire couldn’t be fixed I would never set foot in another Mr.tire and suggest to my family and friends never use your service

I typically use a friend for my male mechanic needs.

Cost, location

My car had not ran right since then. I had spark plug issues, my blower motor does not work on level 3 and 4 anymore too

I have a AAA membership.

I am happy with the service and will return when needed.

I drive a hybrid and feel more comfortable having the dealership I purchased it at service it due to the more hybrid components requiring more specialized analysis and service

They didn’t do the wheel alignment as advertised. Plus they put the wrong grade for the engine oil

Took too long and the work that I paid for was not completed properly.

I only sought out MR.TIRE be ause I specifically needed tires.

Price and rude customer service

Wrong tire was installed on my car

When I tried to call the store I reached a foreign call center. Instead of someone in the shop (2 miles from my house) answering, it was someone overseas who couldn't answer my questions. Like it doesnt make any sense to me why you would route basic calls away from the store. This was during normal business hours during the week on a non Holiday. I just needed to know if they could diagnose my non start issue if I had it it towed there. But again, the call center woman I do not think could comprehend what I was saying. It makes me sad because I loved this place and the people at the store near me are awesome. But again, if I cant call the store, why in the world would I drop my car off there.

Nothing specific. I just know someone now who owns a garage. Sometimes the prices seemed high, but I’m not sure if they actually were. I didn’t shop around.

Pricing was way to high compared to other places for tires.

Didn't have any tire related issues

Convenience

I haven't needed any tires since then.

The distance from my home was too far.

Service was good just took too long for what needed done

Merecedes annual service - not tire related.

Return

dont need new tires yet

I have not needed new tires

Nothing negative happened. I’ve gotten my recent maintenance from a Nissan dealership.

Misleading coupons

The service was beyond what Mr tire offered.

They put my tires the wrong way while doing my alignment and they did not fix it I had to go and pay someone else to fix it.

I moved

Distance from where we reside

Just been going to the dealership and buying my tires from Walmart

Didn’t need tires

My only service need was body work and I did not think you did that kind of work

Mr Tire did my Jeep tires, but I have a service plan for other Jeep needs!

I was lied to about needing an immediate break replacement. When another garage told me the opposite. So the tech at Mr tire was just trying to get money out of me

Rude people and bad service because I didn't want the extras

Dealership does free oil changes and inspections

The inability to do an alignment on my Audi due to ACC was seriously disappointing. I spent $1200 at Sam’s Club on tires for the S4 after that instead of there because I worried of the inability to work on the S4 despite the location being two blocks from my house which would have been far easier to get to and come back from. The rest of my maintenance I usually do myself.

You all don't do oil changes

Easier to get an appointment elsewhere

We have a special oil change certificate with the dealership where we bought the car, so took it there. We purchased four tires from Mr. Tire, but they do not need to be replaced at this time.

Distance

It was an emergency tire fix flat on my last visit. Nothing routinely needed.

Nothing specific

Additional unexpected cost.

Need to make time for the repair and it's really expensive.

Location is very busy

The manager was very kind and professional. Really cares about the customer.

Car is still under manufacturer warranty so routine maintenance is complimentary.

Discount coupon would be preferred.

Store closed

Someone else was paying for the service, and it needed some work beyond what is done there at Mr. Tire. Otherwise I would have happily returned. Everyone there at Mr. Tire was very pleasant and the service took about as long as I had figured it to be. I had no complaints.

I haven’t needed tires.

To my knowledge Mr tire does not do oil changes

The offer I found online was somehow to valid for what I was getting done (loophole)

I can’t bring in my own oil for oil changes. I have 5 cars so your loss.

Service took a long time

We asked for someone to check the alignment and they said it was good, but the road noise and the tire wear pattern indicated that it was super off causing me to have to replace the tires much earlier than I should have had to. That was in addition to the fact that there was no longer military discount or pricing and the cost of an oil change there was pretty close to the cost of an oil change at the dealership.

Proximity

I have a place closer to me for stuff like services and inspections. I always go to Mr. Tire for tire-related issues.

Lack of income to service vehicle.

No reason, just haven’t need service recntly

Time of service. Inspections should take no longer than 3 hours per vehicle. Shop had my car from 10am til Closing. If i wasn’t there 2 hours before closing my vehicle would not have been released til the next day.

I did a drive through oil change becuase it fit into my day that day

No longer live nearby

Not very friendly, felt that as a woman I wasn’t quoted far prices on my brakes, and found a better place to service my car where I’m not being taken advantage of or having staff be not friendly.

The price for a simple flat repair seemed high.

The price was very high compared to other locations.

Nothing. They were great.

It was okay

Groupon coupon that I used served me no use and my service ended up being more

Inconvenient length of time for service.

Not in area

I moved, and Mr Tire does not have any nearby locations.

better price at another dealer. Nothing was wrong at the Mr. Tire

Poor service and expensive service prices

Time and there are places that are more friendly to a single woman getting her car fixed

Will return

Price

Family member

I was told I needed services that I didn’t actually need.

cost and need to schedule for a specific future time (rather than a last-minute drive in)

Live in Hillsborough. Was in raliegh when I used coupon

Proximity.

After making an appointment I sat there for 3 hours for a simple oil change that they told me would take less than an hour. They also treated me ignorantly when I kept asking why it's taking so long. I would not recommend this place to anyone

Manager refused to accept printed out Groupon and insisted on me showing it on the app. Called police on me and tresspassed me.

It’s pretty expensive

I haven't neede tires. The locations are not very close for just an oil change.

Too expensive

Moved

I was given a bad service recommendation

The cost was higher than I could currently afford, but the service I received during my previous visit was amazing

TPM malfunction came on in my car the moment it was picked up, I reached out to the manager and he stated it was computer in the car! So, in other words they damaged a sensor! The next day the car had to be taken to get air, I spoke with manager multiple times concerning that I had to keep putting air in the tire and that the tpm malfunction was staying on and all I heard was excuses. No resolution as to why tpm malfunction light was on or why the tire was losing air. I would never bring anything back to this company, Nor would I ever refer anyone!

The technician and the office manager were incompetent and rude, and a little evil. Only at the cary location.

Took truck in with nice lug nut covers and it was as returned to me with 2 out of four covers missing. Was told by manager via way of service tech that there were only 2 wheels which had them which was a lie. Mr tire did resolve the issue but it left a bad taste in my mouth and I haven’t been back

We have moved to another city and it is not in a convenient location.

Only came for tires, no issues since

It was nothing wrong with Mr. Tire I just needed to have it serviced at Ford.

Nothing. But I have another auto shop closer with more availability.

Need some work done just haven't been able to afford it right now

I moved and there isn’t a location near me.

I had some questions for Ford dealer

Did not balance my Tesla tires properly . They didn’t know how to drive start or drive it . Did not inflate my tires like I asked them to .

Your staffing has changed. The personal service isn’t acceptable to me. It’s not about the customer, it’s about $

Dealer required maintenance.

Convenience of location

Honestly, it was the negativity of the staff member and the overall price.

I moved to another state,

They missed a huge repair that needed done that was a safety issue

I was happy with your service. However I retired and moved south.

Hard to get a timely appointment.

High staff turnover. The new guys were barely trained.

Price

Brakes did not last long.

They could not remove the filter. The same filter they placed up there during my previous visit

I will return when I need alignment, balancing, or new tires. My dealer rotates my tires with an oil change.

Extremely long wait

I haven't needed any new work on my vehicle.

oil change

My tires have not needed service.

Oil change

Family knows a place that tends to give cheaper prices

Wrong brakes put on the vehicle and tire alignment messed up

My Office was closed down and I work from home now. I used to be able to drop off my car and walk to my office.

1. I opted to go to a auto service place that was closer 2. I feel like I was upsold on a service I didn't actually need in hindsight

Price and location

I was able to find a lower price for the service that I needed from a reputable dealer that was closer and easier to schedule with.

Haven't needed to

1. There is hard-sell pressure to sell other services unrelated to the service I needed. 2. Cosmetic damage to the wheels from the tire change and the installation of the weights used to balance the wheels.

Very limited services with anything out of the ordinary outside of their expertise

Overcharged for flat repair

Distance

Price

see below

Staff tried to add items that I did not request and sneak them in

I found another location that was more affordable

Didn’t need service for awhile

I was out of the country

I moved but also felt services was expensive

i have only needed oil changes and It's easier for me to go to a place that does it quickly without an appointment

Manufacturer recall needed to be done at dealer

Your customer service is terrible

Don't live in the area. Felt the oil change was not done correctly as it needed changing well in advance of the 7K mileage recommendation.

follow up issues

Little more on the expensive side

Needed a dealer to repair

More convienent at my own jib

Price was higher than expected.

I was refused service at Mr tire in Gambrills, Md on Art 3 N. I had to drive on a Mr tire tire that was losing air to the Mr tire in Annapolis on 450 for service. They were wonderful. Rest assured I will never take either of my cars to the Gambrills MD Mr tire EVER AGAIN. Additionally I related to all of my family and friend to never seek service at the Gambrills Md Mr tire as there is no customer service provided there. The woman that refused me service told me she was the manager. I really hope that was not true but I’m not going back there verify.

I just needed for tire service at that time

The price for service is essentially the same as having the service performed at the manufacturer dealership. As a result, it makes more sense to have the service performed at the dealership.

They did not fully fix the problem. They did the main replacement, but did not recalibrate the part, so it still does not work correctly.

I just preferred a different service center with quicker more professional service.

found better value

There was nothing that Mr. Tire did wrong. My previous mechanic retired and I have moved all my vehicles to a new mechanic who is closer to my home. My new mechanic is doing all of the service/maintenance now. He is close to me.

Didn’t fix the issue

I moved

The type of service was not tire or wheel related. I needed transmission service.

If it was up to me I WOULD NOT not return because of the manager lady in the front...not the African American woman. She is INCREDIBLE.

because when I bought my vehicle service was included

Regular service at dealer

Terrible Customer Service and had no clue what they were talking about.

It was ok just price was high

could not do the repair

My visit was excellent. My vehicle only needs yearly service based on time, not mileage. I got a $30 off coupon for another place. In ordinary circumstances I would come back. My work was completed professionally.

Location

I took the car but they did not have someone who could diagnose a check engine light

Moved

Needed an oil change & breaks. Didn't think Mr. Tire did that

I have another mechanic

Bad service at front desk. The guy was always grumpy.

Only went there for tires

Lack of professionalism by front desk service and high cost.

We moved away

Customer service was horrible..

Extended warranty

You for tires, dealership form maintenance

No

Price

Staff change

I got the tire I needed, and didn't need any other service

I like my Mr. Tire quite a lot, it’s just that another chain is much closer to my house.

I haven't needed tires yet. Will be lol long for new ones soon.

Higher prices than local shops

Service

Mr. Tire broke something on my vehicle and didn't take responsibility for it.

They forgot to put oil in my car after oil Change

N/a

I couldn't afford the prices, so I went to Discount Tire. I also went there because both of my sisters recommended it. I didn't have any problems with customer service or anything.

Convenience

Service

N/A The service and quality of service at this location is excellent. Mr. Beverly was wonderful.

Don’t really have the money to get it serviced

Nothing happened just haven't had the time to return back

Relocated to a new city

The parking lot is always crowded.

Did not feel like I was given the best information for my car leading to tires being worn down fast than expected.

Inconvenience to get service

The staff is very nice and knowledgeable, great environment.

I don’t like to leave my vehicle over night. Also I asked them to do my inspection along with tires and when I came to pick up they said they didn’t do it because I would fail for a cracked headlight. I have had it inspected two year since that and no one mentioned it.

I paid for a new tire and balance (and I believe an alignment) and I still felt it drove bad and pulled to the right.

Proximity to house

I became unemployed.

How to plug my tire cost over $50 which was freaking insane

Numerous things within the company

I will be returning. Staff was wonderful. Great prices.

I haven’t needed to replace any more tires

Service wait time too long

The store felt dingy, and has had many problems with staffing. It was closed last time I tried to take me car in for service, as employees did not show up to work.

Competitor ran a sales promo.

I found out you put the wrong size tires on my vehicle.

The turn over rate of employees

I moved further away

Had to go to dealer to use points accrued!

I waited 3 hours for them to tell me what was wrong with my vehicle and that I would not be able to take it home with me that day.

I will be going back to Mr.Tire this week, I just have not been able to find the time to go.

I needed a tailpipe/muffler and the wrong tailpipe was installed. This created a rattling against the chassis. I brought it back several times with only the noise returning within minutes of driving. I was told too basically deal with it until it’s time to replace it again. I left and never returned.

We have a neighbor that works on cars. He charges very little.

Just seems overly priced

Wait time and price

Not sure

I moved to NC. I have searched out Mr. Tire and Monroe, but there is nothing in this area.

It was hard for me to drop off. The place I went to had a rental.

I spent over $4,000.00 for one vehicle, and within months the work that was done on my vehicle already started to need to be repaired again.

too expsenive

It's a long story but essentially my car wasn't fixed. I took it back and was told to take it to a friend of the manger to get the transmission looked at. My car was never fixed. I never got a refund and eventually ended up taking it to a neighborhood garage where it was repaired the right way. I will never go to Mr. Tire again.

Service was bad getting an oil change. Told one price ,paid another

Because the repairs that they said I needed were not needed. I took the list from Mr. Tire to another mechanic, and the majority of the repairs and service the Mr. Tire recommended were not needed. This, in my opinion, is fraud perpetuated by Mr. Tire.

Mr. Tire technicians were full

I have my mechanic to do my job done

Bad customer service. Since I didn’t get an expensive repair recommended on a prior visit which I felt was not worth spending on a old car, the attitude was bad on the next visit, he wasn’t even willing to look at the car without me paying for it. I genuinely wanted to get the car fixed, but the bad behavior made me not return again.

The guys were playing and standing around talking

I go there for tire needs. Haven’t had tire needs since then.

Dealer preference regarding oil changes

Very expensive work,

price

I had brought my van in for inspection to a different location because the one I usually visit had no state inspector. the inspector came out and told me I lived in Cumberland county which requires emmissions. I did not live in Cumberland I lived in Franklin county. This resulted in a verbal altercation with him demanding I prove it, before I had a chance to do so and my boyfriend ask him why he was talking to me like that, which escalated the altercation further So I paid for my inspection which I did not get and left. I will not return.

Price Increase

Pricing

I make an appointment but still wait for hours for service to begin. Once service begins, I still wait for more hours.

I had no issue with Mr. Tire with my last experience. I just have the Lifetime Oil Package with Subaru so I get my oil changed at Subaru and when it lines up with my need for inspection, I just get it done there instead. When I don't need my oil changed and just an inspection, Mr. Tire is great and more convenient.

Price and wait times

I haven't had any tire issues or needed new tires.

The manager was rude